Terms of service

Version dated 2 September 2026

Article 1. Purpose and scope

These general terms and conditions of sale, hereinafter the “Terms”, govern without restriction or reservation all distance sales concluded between:

Florence Oberlin, sole trader (EI), trading under the business name Maison Bel Esprit, whose registered office is at 47 rue Vivienne, 75002 Paris, France, registered in the French National Business Register (Registre national des entreprises) under SIREN number 979 977 758, SIRET 979 977 758 00023, APE code 47.91B, email address contact@maisonbelesprit.store, hereinafter “the Seller”,

and any natural person who is not a trader and who is acting for purposes outside the scope of their professional activity, hereinafter “the Customer”.

The Seller benefits from the VAT exemption under Article 293 B of the French General Tax Code. Statement: VAT not applicable, Article 293 B of the French General Tax Code.

The Terms are accessible at all times on the website and prevail over any other document. The Customer declares having read and accepted them by ticking the box provided for this purpose before confirming the order. The Terms applicable are those in force on the date of the order.

Article 2. Products

The Seller offers two categories of products:

• Physical products, in particular planners, notebooks, sticker sheets, cards, illustrated plates and stationery, printed and shipped to the Customer.
• Digital products, in particular standardised PDF and PNG files, made available by download, without a tangible medium.

The Seller may also offer a subscription to a cultural letter, under the conditions set out in Article 12.

Products are described and presented as accurately as possible. Photographs and illustrations have no contractual value as regards colours and dimensions as perceived on screen, which may vary according to the settings of the Customer’s equipment.

Physical products are offered subject to availability of stock.

Article 3. Pre-contractual information

Before confirming the order, the Customer receives, in a legible and comprehensible manner, the information provided for in Articles L. 111-1 and L. 221-5 of the French Consumer Code, in particular the essential characteristics of the products, their price, the terms of payment, delivery or provision, the existence or absence of the right of withdrawal, the legal guarantees, the duration of the contract and the Seller’s contact details.

For digital products, the Customer is also informed of the file format, compatibility, means of access and the licence of use granted.

Article 4. Ordering

Orders are placed online. The process follows these steps: selection of products, review of the basket, entry of contact details, acceptance of the Terms, confirmation of payment.

Confirmation of payment constitutes conclusion of the contract and unreserved acceptance of the Terms. The Seller sends the Customer a confirmation email summarising the order.

The Seller reserves the right to refuse or cancel any order of an abnormal nature, in particular in the event of a previous dispute, suspected fraud or an order manifestly placed for the purpose of resale.

Article 5. Prices

Prices are stated in euros, inclusive of all taxes. As the Seller benefits from the VAT exemption under Article 293 B of the French General Tax Code, no French VAT is charged in addition.

Delivery costs for physical products are stated separately before the order is confirmed and are added to the price of the products. Digital products incur no delivery costs.

The Seller reserves the right to change its prices at any time. Products are invoiced on the basis of the prices in force at the time the order is registered.

Where a sale is made through a marketplace, the marketplace may be liable for collecting certain taxes, in particular on digital products. Any amount collected on this basis is shown on the platform’s order summary.

Article 6. Payment

Payment is made online, in full, on the day of the order, by the means offered on the shop, in particular bank card and online payment solutions.

Payment data are processed directly by the payment service provider. The Seller has no access to any complete banking details of the Customer.

The order is processed only once payment has actually been received.

Article 7. Delivery of physical products

Delivery area. Physical products are shipped to metropolitan France and to the Member States of the European Union. Any other destination will be expressly stated on the product page.

Timeframe. Orders are prepared within 3 working days of receipt of payment, unless otherwise stated on the product page. Transit time is additional to this preparation time. The indicative delivery time is stated at the time of ordering, and delivery takes place no later than thirty days after the conclusion of the contract, in accordance with Article L. 216-1 of the French Consumer Code.

Late delivery. Should the Seller fail to meet its obligation to deliver by the stated date, the Customer may terminate the contract under the conditions set out in Articles L. 216-2 to L. 216-6 of the French Consumer Code, after having requested the Seller to deliver within a reasonable additional period. The sums paid are then refunded no later than fourteen days after termination.

Receipt. It is the Customer’s responsibility to check the condition of the parcel on receipt and to report any apparent damage to the carrier, then to inform the Seller by email within three working days, enclosing photographs. This report does not preclude the exercise of the legal guarantees.

Incorrect address. Any reshipping costs arising from an incomplete or incorrect address supplied by the Customer remain at the Customer’s expense.

Article 8. Supply of digital products

Once payment has been confirmed, the Customer receives a download link, sent by email or made available from the customer account, giving immediate access to the files ordered.

The link remains active for a minimum of thirty days. The Customer is invited to download and save the files as soon as they are received. In the event of technical difficulty with downloading, the Seller undertakes to provide a new link on simple request sent to contact@maisonbelesprit.store.

Files are supplied in the formats stated on the product page. It is the Customer’s responsibility to ensure, before purchase, that they have the hardware and software required to open, display and, where applicable, print them. Printing and its cost are at the Customer’s expense.

No postal delivery, physical medium or printed version accompanies digital products, unless expressly stated.

Article 9. Right of withdrawal

9.1 Physical products

In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen days from receipt of the goods in which to exercise the right of withdrawal, without having to give reasons for the decision.

To exercise this right, the Customer informs the Seller of the decision by means of an unambiguous statement sent to contact@maisonbelesprit.store, or by using the model form appended to these Terms.

The Customer returns the goods, complete and in their original condition, no later than fourteen days after communicating the decision, to the address indicated by the Seller. Return costs are borne by the Customer. The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.

The refund of all sums paid, including the standard delivery costs initially invoiced, is made no later than fourteen days after the date on which the Seller is informed of the decision to withdraw. The Seller may defer this refund until the goods have been recovered or until the Customer has supplied proof of having dispatched them, whichever occurs first. The refund is made using the same means of payment as that used for the order, unless expressly agreed otherwise.

If the Customer has chosen a method of delivery more costly than the standard delivery offered, the refund of delivery costs is limited to the amount of that standard delivery.

9.2 Digital products: exclusion of the right of withdrawal

In accordance with Article L. 221-28, 13° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium where performance has begun with the consumer’s prior express consent and the consumer’s express waiver of the right of withdrawal.

Consequently, before confirming an order for a digital product, the Customer must tick a separate box bearing the following statement:

“I expressly request immediate access to the digital file and I acknowledge that I thereby waive my fourteen-day right of withdrawal.”

This box must not be pre-ticked. If this twofold consent is not obtained, the Customer retains the right of withdrawal under the conditions of Article 9.1.

The Seller confirms this consent and this waiver to the Customer on a durable medium, in the order confirmation email.

The Customer is informed that no refund will be granted on the grounds that the file has been downloaded, opened or printed, nor on the grounds of an error of choice on the Customer’s part. This exclusion is without prejudice to the legal guarantees provided for in Article 10.

Article 10. Legal guarantees

10.1 Physical products

The Customer benefits from the legal guarantee of conformity and the legal guarantee against hidden defects, independently of any commercial guarantee.

The consumer has a period of two years from delivery of the goods in which to obtain the application of the legal guarantee of conformity should a lack of conformity appear. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to the consumer.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer asks for the goods to be repaired but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

• the trader refuses to repair or replace the goods;
• the repair or replacement of the goods takes place after a period of thirty days;
• the repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
• the lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction of the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case the consumer is not required to request repair or replacement of the goods beforehand. The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.

The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

10.2 Digital products

In accordance with Articles L. 224-25-1 et seq. of the French Consumer Code, the Seller is required to supply digital content that conforms to the contract and is liable for any lack of conformity existing at the time of supply.

In the event of a lack of conformity, in particular a file that is corrupted, unreadable, incomplete or does not match its description, the Customer may require the digital content to be brought into conformity. Failing that, the Customer may obtain a price reduction or termination of the contract, under the conditions laid down by law. The request is made by email to contact@maisonbelesprit.store, quoting the order reference and describing the problem.

For a one-off supply, the Seller is liable for any lack of conformity that appears within two years of the supply of the digital content.

Article 11. Licence of use for digital files

The purchase of a digital file does not entail any transfer of intellectual property rights. It grants the Customer a personal, non-exclusive, non-transferable and non-assignable licence of use, valid worldwide and for the duration of the rights.

The Customer is permitted to:

• download and keep the file for personal or family use;
• print it as many times as desired for that same use;
• use it within the household or, in the case of educational materials, within their class or teaching group, without distributing the source file.

The Customer is prohibited from:

• reselling, renting, assigning, sharing or redistributing the file, in digital or printed form;
• posting it online, uploading it to a sharing platform or sending it to third parties;
• modifying or adapting it, or extracting elements from it to create a derivative work;
• exploiting it for commercial purposes, in particular by selling prints or derived products;
• removing its ownership notices, signatures or logos.

Any unauthorised use engages the Customer’s liability and may give rise to proceedings under Articles L. 335-2 et seq. of the French Intellectual Property Code.

A professional or collective licence of use may be granted on written request sent to contact@maisonbelesprit.store.

Article 12. Subscription to the cultural letter

Where the Seller offers a subscription, the following conditions apply in addition to these Terms.

Content and frequency. The subscription entitles the Customer to receive, according to the option chosen, a monthly cultural letter, in digital or physical form, the content and format of which are described on the product page.

Duration and renewal. The subscription is taken out for the duration stated at the time of ordering. Where it is of indefinite duration with periodic payments, it continues until cancelled. The Customer may cancel at any time, the cancellation taking effect at the end of the current period already paid for. No pro rata refund is due for a period already begun, unless the law provides otherwise.

Cancellation. Requests are made from the customer account where one exists, or by email to contact@maisonbelesprit.store. In accordance with Article L. 215-1-1 of the French Consumer Code, where the contract was concluded electronically, the Customer may cancel it by the same means, using a function that is accessible at all times.

Withdrawal. For a subscription to digital issues with immediate access, Article 9.2 applies to the first issue delivered. For a subscription to physical mailings, Article 9.1 applies from receipt of the first mailing.

Changes. The Seller may change the content or price of the subscription. Any change in price is notified to the Customer at least one month before it takes effect and entitles the Customer to cancel free of charge.

Article 13. Liability

The Seller is liable as of right for the proper performance of the obligations arising from the distance contract, in accordance with Article L. 221-15 of the French Consumer Code. The Seller may nonetheless be released from all or part of this liability by proving that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to a case of force majeure.

The Seller cannot be held liable for the use the Customer makes of the educational and cultural content purchased, nor for the results expected from that use. The content is supplied as educational and cultural support and is no substitute for an official school curriculum or for professional advice.

The Seller cannot be held liable for any hardware or software incompatibility specific to the Customer’s equipment, provided that the formats and prerequisites were stated on the product page.

Article 14. Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code. Obligations are suspended for the duration of the event. Should it continue for more than thirty days, either party may terminate the contract, the Customer then being refunded the sums paid for services not performed.

Article 15. Personal data

The data processing carried out in connection with orders is described in the website’s legal notice, which the Customer declares having read. The data controller is Florence Oberlin. The rights of access, rectification, erasure, restriction, objection and portability may be exercised by writing to contact@maisonbelesprit.store.

Article 16. Complaints and consumer mediation

Any complaint must first be addressed to the Seller, by email to contact@maisonbelesprit.store or by post to 47 rue Vivienne, 75002 Paris. The Seller undertakes to reply within fifteen working days.

Failing an amicable resolution within one month, and in accordance with Articles L. 611-1 et seq. of the French Consumer Code, the Customer may refer the matter free of charge to the consumer mediator to which the Seller is affiliated:

CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice
Non-profit association (loi 1901) approved by the CECMC under number W751237320
49 rue de Ponthieu, 75008 Paris
Telephone: 01 89 47 00 14
Website: www.cm2c.net
Online referral: www.cm2c.net/declarer-un-litige.php

Recourse to the mediator is free of charge for the Customer. The mediator is appointed by CM2C from among the mediators on its list.

A referral to the mediator is admissible only if the Customer can show that they first attempted to resolve the dispute directly with the Seller by means of a written complaint, and if the request is not manifestly unfounded or abusive. It must be made within one year of that written complaint.

Article 17. Severability and no waiver

Should any provision of these Terms be declared void or unenforceable, the remaining provisions retain their full effect. The fact that the Seller does not rely on a breach by the Customer shall not constitute a waiver of the right to rely on it at a later date.

Article 18. Governing law and disputes

These Terms are governed by French law. In the event of a dispute, and failing an amicable resolution or resolution through mediation, the French courts have jurisdiction. A consumer Customer may bring proceedings, at their choice, before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, in accordance with Article R. 631-3 of the French Consumer Code.

The mandatory provisions of the consumer’s country of habitual residence within the European Union remain applicable where they are more favourable to the consumer.

Annex: model withdrawal form

This form is to be completed and returned only if the Customer wishes to withdraw from an order for a physical product, or from an order for a digital product for which the right of withdrawal has not been waived.

To the attention of:

Florence Oberlin, sole trader (EI), Maison Bel Esprit
47 rue Vivienne, 75002 Paris, France
contact@maisonbelesprit.store

I hereby give notice that I withdraw from the contract of sale of the goods described below:

• Product reference and description: ……………………………………………………………
• Order number: ……………………………………………………………
• Ordered on: ………………………………….. Received on: …………………………………..
• Name of consumer: ……………………………………………………………
• Address of consumer: ……………………………………………………………

Signature of consumer (only if this form is notified on paper):

Date: …………………………………..