Shipping policy

Version dated 2 September 2026

Article 7. Delivery of physical products

Delivery area. Physical products are shipped to metropolitan France and to the Member States of the European Union. Any other destination will be expressly stated on the product page.

Timeframe. Orders are prepared within 3 working days of receipt of payment, unless otherwise stated on the product page. Transit time is additional to this preparation time. The indicative delivery time is stated at the time of ordering, and delivery takes place no later than thirty days after the conclusion of the contract, in accordance with Article L. 216-1 of the French Consumer Code.

Late delivery. Should the Seller fail to meet its obligation to deliver by the stated date, the Customer may terminate the contract under the conditions set out in Articles L. 216-2 to L. 216-6 of the French Consumer Code, after having requested the Seller to deliver within a reasonable additional period. The sums paid are then refunded no later than fourteen days after termination.

Receipt. It is the Customer’s responsibility to check the condition of the parcel on receipt and to report any apparent damage to the carrier, then to inform the Seller by email within three working days, enclosing photographs. This report does not preclude the exercise of the legal guarantees.

Incorrect address. Any reshipping costs arising from an incomplete or incorrect address supplied by the Customer remain at the Customer’s expense.

Article 8. Supply of digital products

Once payment has been confirmed, the Customer receives a download link, sent by email or made available from the customer account, giving immediate access to the files ordered.

The link remains active for a minimum of thirty days. The Customer is invited to download and save the files as soon as they are received. In the event of technical difficulty with downloading, the Seller undertakes to provide a new link on simple request sent to contact@maisonbelesprit.store.

Files are supplied in the formats stated on the product page. It is the Customer’s responsibility to ensure, before purchase, that they have the hardware and software required to open, display and, where applicable, print them. Printing and its cost are at the Customer’s expense.

No postal delivery, physical medium or printed version accompanies digital products, unless expressly stated.